Tipo de Contrato: Tiempo Completo Salario: $25,000
VOICE- COMM
We are looking for a technical support enginner to provide enterprise-level assitance to our customers. You will diagnose andresolve software and hardware issues and help our customers install applications and programs
ACTIVITIES
* Support IT Platforms, Integration and Digital Services by applying best practices and solutions.
* Provide robust support fully aligned to strategic objectives and adopting Cloud Integration and Information Systems technologies. Support 7x24x365
* Operate with the various service providers: Capgemini ( Mulesoft and Service Now) , Yalo, Telnet, Pitcher , ACN, SAP, Greenmile, Hasar.
* Continuous support of the operation to the Digital Platforms through the adoption of proactive maintenance plans, updated version of SW, HW or applications.
*Resolve incidents with an extreme sense of urgency, working with the different internal or external support groups an agile and robust solutions.
REQUIRED KNOWLEDGE
* Microservices Tuning
* Digital Platforms
* Management of Structures and information
* CustomerService
* Management of service providers
* Skills/Technical Competencies
COMPETENCIES, SKILLS AND EXPERIENCE
* 4-5 years of hands-on IT Experience in a technical/helpdesk role
* 4-5 years of hand-on Experience with at least one infrastructure technology ( for example UNIX or Windows)
* Solid knowledge in Microsoft Excel ( Power Query highly desirable)
* Advance Level English
* Technical English is Required
* Highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated environment
