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Would you like to be part of Allianz Worldwide Partners?

Allianz Worldwide Partners is proud of its more than 16,000 employees spread across 34 countries. We have more than 69,000 service providers working with us to provide around-the-clock assistance to our clients and customers. We also rely upon an international network of trusted correspondents to help in countries where we do not have a physical presence.
Besides being a global leader in travel insurance and assistance services, Allianz Worldwide Partners also supports numerous global lines of business, which are involved with automotive, healthcare, life insurance, and other industries.
We even support your clients with 24/7, multilingual customer service to give them assistance whenever and wherever they need it.
International Customer Service Associate

As a key member of Allianz Worldwide Partners you will support our clients with 24/7, multilingual customer service to give them assistance whenever and wherever they need it keeping the quality and the excellence in all our services.

Job Functions:
• Answer inbound calls and handle middle & back office activities in accordance with the standard operating procedure.
• Quality logging and reporting of calls and information to business partners.
• Adherence to rosters and scheduling in support of business requirements.
• Achieve individual quality and productivity targets and contribution to overall team KPIs.
• Provide feedback and ideas to management to continuously improve performance.
• Active participation in team meetings (performance reviews, coaching and training sessions).
• Adhere and comply with the risk management and compliance obligations/processes.
• Achieve the key performance indicators targets focusing on Customer Satisfaction, Schedule Adherence, Quality and Average handling time and ensure accurate reporting is provided by the staff.

Qualifications
• High school certificate.
• Customer Service experience (retail and restaurant) it´s a plus.
• Typing and computer skills.
• Fluent/native English communication skills is a must.
• Over a year in previous Jobs.
• Full time availability.

Work Conditions:
• Morning and afternoon shift available, six days per week.
• Salary: $10,000 + $2,100
• Law and superior benefits.
• Life Insurance.
• Location: Insurgentes Sur #1602 3th floor.
? Metrobus: Teatro Insurgentes
? Metro: Barranca del muerto/Insurgentes sur

Allianz Worldwide Partners is the world's largest Assistance and Travel Insurance Group. Allianz Worldwide Partners has grown to become a clear leader in the Roadside Assistance field and has also established a strong market position in Travel Insurance.
As the world‘s leading assistance company, helping is in our DNA. And we don‘t just help our customers, our caring nature extends to our employees too. So if you live to help, and would like to work for an international network that offers development opportunities and really cares for its employees, contact us today and join our global family.

“Dare and care, anytime, everywhere”