Tipo de Contrato: Tiempo Completo Salario: $45,000
IT SERVICE DELIVERY MANAGER
A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPI's and managing budgets.
ACTIVITIES
* Managing the relationship with teh clients, managing & exceeding expectations
* Single point of escalation for all service-related issues, required to be available for out of hours escalation for critical service impacting issues.
* Delivery Management of value-add services to the customer, delivering on SLA's and KPI's as agreed
* Monitoring and reporting the services financial performance
REQUIRED KNOWLEDGE
* Strong ITIL exposure accompanying certified accreditation preferred but not essential
* Exposure to ServiceNow, O365/Teams/Outlook
* Track record of developing strong client relationships, across all level of an organization and a focus on customer satisfaction and improving services
COMPETENCIES, SKILSS AND EXPERIENCE
* 4-5 years of experience in Identity Management
* 4-5 years of hands-on experience with at least one infrastructure technology ( for example; UNIX or Windows or Databases or Mainframe)
* Good organization and planning skills
* Advance Level English
* Technical English is required
* Highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated enviroment
